FAQ

GENERAL QUESTIONS

  • Our event design and rental services are currently available statewide in Rhode Island only. We're proud to serve the Ocean State with personalized, hands-on service!

    Check back in the future for surrounding areas.

  • Any date change requests or rental package order modifications and reductions can not exceed 50% of the original order total. All requests must be emailed to info@formandflorari.com and a team member will work with you to accommodate your needs.

  • To secure your date and inventory, we require:

    • A signed agreement

    • A valid credit card on file

    • A 50% non-refundable deposit (or full payment for last-minute orders)

    Your order is only confirmed once all three are completed.

  • Our design and rental agreement is in place to protect both you and our team. It clearly outlines what’s included in your services or rental package, your event details, our policies, and what to expect on both sides. Signing the agreement ensures we’re aligned on every detail—so everything goes smoothly and there are no surprises on event day. It's all about clarity, care, and making your experience as stress-free as possible!

  • The 50% deposit for custom event design and floral services is non-refundable.
    If you cancel more than 30 days before your event, you will not owe the remaining balance.
    If you cancel within 14 days, the full remaining balance is due.

    See rental section for tabletop package policy.

  • We’re happy to help! Feel free to contact our team with any questions or for personalized guidance at info@formandflorari.com

  • Absolutely! If you're looking to elevate your table with custom florals only, we’re happy to design a centerpiece or floral installation tailored to your event. Just let us know your vision, and we’ll bring the blooms—no rentals required!

    Please note floral orders are non-refundable and should be finalized at least two weeks before your event for best availability.

  • No, we do not offer shipping for rental items or florals at this time. All rentals and floral designs are available for local delivery and pickup within Rhode Island and nearby areas.

  • No, our rental items are not available for purchase. We curate and maintain these pieces specifically for event use to ensure quality and consistency across all rentals.

RENTAL QUESTIONS

  • Yes. Minimum order for rental packages of tabletop items is QTY 6 place settings based on the number of guests. Floral arrangements and shop items are a la carte and based on inventory. 

  • Yes. Maximum for rental packages of tabletop items is QTY 24 place settings based on the number of guests. Floral arrangements and shop items are a la carte and based on inventory. If you are expecting more than 24 guests, please contact us for custom design services. 

  • We recommend booking your rental packages as early as possible—ideally  1-2 months. This ensures the best availability for your preferred items and gives us ample time to prepare everything with care. That said, we’ll always do our best to accommodate shorter timelines when possible!

  • Deposits for rentals are refundable up to 30 days prior to your event. After that, the deposit becomes non-refundable.
    Cancellations made within 14 days of the event are non-refundable, and full payment is still due.

  • Yes, based on availability! Guest count reductions can not exceed more than 50% of your original booking.
    Any last-minute additions (within 14 days) are subject to inventory and may require immediate payment.

  • We will do our best to accommodate date changes if notified 14+ days in advance.
    Date changes are not guaranteed and depend on availability.

  • Everything you need for a beautifully styled table, thoughtfully curated and ready to impress. Each base package includes:

    -Charger or Placemat
    -Dinner Plate
    -Salad Plate
    -Wine Glass
    -Flatware (Salad Fork, Dinner Fork, Dinner Knife, Table Spoon, Tea Spoon)
    -Linen Napkin
    -User Guide with styling tips and setup instructions

    Perfect for effortless hosting with elevated design. Just unpack, place, and enjoy.

  • To officially reserve your date and rental items with Form & Flora, here’s what you’ll need to do:

    1. Submit Your Rental Request or Order
      You can do this through adding items from our website — we’ll confirm availability and prepare your quote.

    2. Review & Sign the Rental Agreement
      We’ll send over a rental agreement outlining the terms, your selected items, and our policies.

    3. Submit Payment
      A 50% deposit with credit card on file (or full payment if booking within 14 days)

    4. You’re Booked!
      Your items will be officially reserved once payment and the signed agreement are received.

  • Our website will ask you to select your 1-day rental period for your items. The price is for the entire rental period not a per day price, inclusive of a the delivery and return day. Once we have received your request, we will send a quote for you to confirm your selections.

  • Our standard rental period is one day. We’ll deliver the items the day before your event and pick them up the day after. Need them earlier? Just let us know your preferred drop-off date and time—we’ll do our best to accommodate. Additional days are $25 per day.

  • You don’t need to return anything yourself—we’ll handle pickup! We’ll collect the items the day after your event. If you need to keep them longer, just let us know—additional days are $25 fee each day.

  • You’ve got options!

    We’re happy to set the table for you with care and precision for an additional $100.

    If you prefer to do it yourself, we include a detailed setting guide with your rental to help you style everything beautifully and confidently.

    Either way, we’ve got you covered!

  • We totally get the urge to mix and match! However, we don’t allow substitutions between collection packages, as each look has been thoughtfully curated to feel cohesive and intentional. That said, if you have a special request or vision in mind, reach out to us—we’re always happy to explore custom solutions when possible!

  • Our delivery and pickup pricing is based on the distance from our home base in East Greenwich, RI.

    • Locations within a 20-mile radius are charged a flat fee of $60.

    • For events beyond 20 miles, additional fees are calculated based on mileage.

    We’ll provide a custom quote once we have your event address.

  • No. At this time, we do not offer shipping for any rental items. All rentals are personally delivered and picked up by our team to ensure everything arrives in perfect condition.

  • Not just yet! Self pick-up and drop-off are not available at this time, but we’re working on making that an option in the future—stay tuned!

  • If an item is returned damaged beyond repair including: stains, tears, cracks, candle wax, mildew, burns, or damage from self laundering. AND/OR If any items not returned at all, you’ll be charged the full replacement cost. We’ll always notify you of any damages and charges before billing your card.

  • We launder all pieces between rentals. Just ensure the linens are free of debris before returning. If they are damp, please air dry before packing.

  • If rented items are not used a refund will not be provided as the items were out of inventory and unavailable to other customers.

  • If one of your rental items is damaged upon arrival, please contact us within 6 hours of receiving so we can help.

  • No. We don’t offer table linens, but we recommend reaching out to our friends at Reverie Social. They have a beautiful selection and are wonderful to work with!

    Let us know if you'd like an introduction — we’re happy to connect you.