RENTAL TERMS & REFUND POLICY
Thank you for choosing Form & Flora to be a part of your celebration. We are honored to bring beauty and intentionality to your event through our curated rental collection, purchasable goods, and thoughtful design services. Please review the following policies to ensure a smooth experience.
Custom Design Services
Booking & Deposit Policy
To secure your design services, we require:
-A 50% non-refundable deposit upon booking
-A 50% remaining balance due 14 days prior to the event
-A signed contract
-A valid credit card on file
Full-service custom designs must be booked 30–60 days prior to your event date to best accommodate your needs.
Your booking is only considered confirmed once the deposit, signed contract, and credit card on file are received. This ensures your inventory is reserved and your event date is secured.
Refund & Cancellation Policy
We understand that plans can shift. Our refund policy is structured to be fair and mindful of the time and preparation involved in each event:
-The 50% deposit collected at booking is non-refundable under all circumstances.
-Cancellations made 30+ days prior to your event will not be responsible for the remaining balance due.
-Cancellations made 14–29 days prior to your event are still responsible for 50% of the remaining balance.
-Cancellations made within 14 days of the event are responsible for 100% of the total balance.
All cancellations must be submitted in writing.
Order Edits
We understand that guest counts and event needs can evolve. To help us best prepare and ensure your order is fulfilled smoothly:
-Any reductions or changes to your custom design order must be submitted no later than 14 days prior to your event date, and are subject to inventory availability.
-Changes that reduce the overall value of your order may not exceed 50% of the original total.
-No removals or date changes will be accepted within 14 days of your event unless otherwise agreed upon in writing.
Bouquet Bar Rentals
Booking & Deposit Policy
To reserve a Bouquet Bar rental and any add-on items, the following are required:
A 50% non-refundable deposit at the time of booking
A signed contract
A valid credit card on file
The remaining balance is due 7 days prior to the event date. Rentals will not be delivered unless full payment has been received and the contract is fully executed.
For last-minute bookings (events booked within 14 days of the event date), full payment is due at the time of bookingand is non-refundable.
Your booking is not considered confirmed until all required documentation and payments are received.
Refund & Cancellation Policy
The 50% deposit is non-refundable
Cancellations made within 14 days of the event are responsible for 100% of the remaining balance
All cancellations must be submitted in writing.
Order Edits
We understand that event needs may shift:
Reductions to rental orders must be submitted no later than 14 days prior to the event and may not exceed 50%of the original order total
Last-minute additions may be accommodated based on inventory availability
Date changes are reviewed on a case-by-case basis and must be requested in writing no later than 14 days prior to the original event date
Delivery & Travel
Delivery, setup, and breakdown are included for events within 25 miles of the Form & Flora studio in East Greenwich, Rhode Island.
Events outside this service area may be subject to an additional travel fee, which will be quoted based on location and event logistics and confirmed prior to booking.
Clients are responsible for providing reasonable access for setup and breakdown. Additional fees may apply for extended load-in times, limited access, or additional staffing requirements.
Form & Flora reserves the right to adjust services or pricing in cases of unforeseen circumstances, venue restrictions, or access limitations that impact setup, execution, or breakdown.
Floral Arrangements
Booking & Deposit Policy
To secure your custom floral design services, we require:
- A 50% non-refundable deposit upon booking
- A signed agreement
- A valid credit card on file
Custom floral orders should be finalized no later than two weeks prior to your event date, but the earlier the better to ensure sourcing and availability.
Your booking is only considered confirmed once the deposit, signed agreement, and credit card on file are received.
If you are requesting florals within 7 days of your event, payment is due in full at the time of booking and all orders are subject to inventory and floral availability.
Refund & Cancellation Policy
- The 50% deposit collected at booking is non-refundable under all circumstances due to the perishable nature of flowers and the sourcing process.
- Fresh floral purchases are non-refundable and non-returnable once sourced or created.
- Cancellations made 14+ days prior to your event will not be responsible for the remaining balance due.
- Cancellations made within 14 days of the event are responsible for 100% of the total balance.
All cancellations must be submitted in writing.
Order Edits
We understand that guest counts and design needs may shift. To best accommodate your changes:
- Reductions to floral orders must be submitted no later than 7 days prior to the event date.
- Increases or additions may be accommodated based on floral availability and may require additional fees.
- Last-minute requests are not guaranteed and are based on available inventory.
Fresh Flower Substitutions
While we strive to source the exact blooms discussed, natural factors can affect availability.
We reserve the right to make substitutions as needed with flowers of equal or greater value and a similar look and feel to maintain the overall integrity of your design.
If you have any questions or need further clarification, our team is always here to help guide you through the process. We appreciate your care, communication, and partnership.
With gratitude,
The Form & Flora Team