RENTAL TERMS & REFUND POLICY
Thank you for choosing Form & Flora to be a part of your celebration. We are honored to bring beauty and intentionality to your event through our curated rental collection, purchasable goods, and thoughtful design services. Please review the following policies to ensure a smooth experience.
Custom Design Services
Booking & Deposit Policy
To secure your design services, we require:
-A 50% deposit upon booking
-A 50% remaining balance due 14 days prior to the event
-A signed contract
-A valid credit card on file
Full-service custom designs must be booked 30–60 days prior to your event date to best accommodate your needs.
Your booking is only considered confirmed once the deposit, signed contract, and credit card on file are received. This ensures your inventory is reserved and your event date is secured.
Refund & Cancellation Policy
We understand that plans can shift. Our refund policy is structured to be fair and mindful of the time and preparation involved in each event:
-The 50% deposit collected at booking is non-refundable under all circumstances.
-Cancellations made 30+ days prior to your event will not be responsible for the remaining balance due.
-Cancellations made 14–29 days prior to your event are still responsible for 50% of the remaining balance.
-Cancellations made within 14 days of the event are responsible for 100% of the total balance.
All cancellations must be submitted in writing.
Order Edits
We understand that guest counts and event needs can evolve. To help us best prepare and ensure your order is fulfilled smoothly:
-Any reductions or changes to your custom design order must be submitted no later than 14 days prior to your event date, and are subject to inventory availability.
-Changes that reduce the overall value of your order may not exceed 50% of the original total.
-No removals or date changes will be accepted within 14 days of your event unless otherwise agreed upon in writing.
Rentals
Booking & Deposit Policy
To secure your rental packages and add-on items, we require:
-A 50% deposit upon booking
-A signed contract
-A valid credit card on file
Full payment for rentals is required 7 days prior to your event date.
Orders will not be delivered unless full payment is received and the contract is signed.
For last-minute bookings (reservations made within 14 days of the event), full payment is due at the time of bookingand is non-refundable.
Your booking is only considered confirmed once all required documents and payment are received.
Refund & Cancellation Policy
-The 50% deposit collected at booking is refundable until 30 days prior to your event.
-After 30 days prior, the deposit becomes non-refundable.
-Cancellations made within 14 days of the event are non-refundable, and full payment remains due.
All cancellations must be submitted in writing.
Order Edits
We understand that guest counts and event needs may shift:
- Reductions to rental orders must be submitted no later than 14 days prior to your event and may not exceed 50% of the original order total.
- Last-minute additions may be accommodated based on inventory availability.
- Date changes are considered on a case-by-case basis and must be requested in writing no later than 14 days prior to the original event date.
Rental Returns & Damage Policy
The standard rental period includes:
- Delivery one day prior to the event
- Full event day
- Pickup by 12:00 PM the day after the event
Late returns will incur a $25 per day late fee.
Each item is carefully inspected and inventoried before and after rentals.
If an item is returned damaged beyond repair (including but not limited to: stains, tears, cracks, candle wax, mildew, burns, or improper laundering), a replacement fee equal to the full value of the item will be charged.
Missing items will also be billed at full replacement cost. You will be notified of any damages or charges before your card is billed.
Florals
Booking & Deposit Policy
To secure your custom floral design services, we require:
- A 50% deposit upon booking
- A signed agreement
- A valid credit card on file
Custom floral orders should be finalized no later than two weeks prior to your event date, but the earlier the better to ensure sourcing and availability.
Your booking is only considered confirmed once the deposit, signed agreement, and credit card on file are received.
If you are requesting florals within 7 days of your event, payment is due in full at the time of booking and all orders are subject to inventory and floral availability.
Refund & Cancellation Policy
- The 50% deposit collected at booking is non-refundable under all circumstances due to the perishable nature of flowers and the sourcing process.
- Fresh floral purchases are non-refundable and non-returnable once sourced or created.
- Cancellations made 14+ days prior to your event will not be responsible for the remaining balance due.
- Cancellations made within 30 days of the event are responsible for 100% of the total balance.
All cancellations must be submitted in writing.
Order Edits
We understand that guest counts and design needs may shift. To best accommodate your changes:
- Reductions to floral orders must be submitted no later than 14 days prior to the event date.
- Increases or additions may be accommodated based on floral availability and may require additional fees.
- Last-minute requests are not guaranteed and are based on available inventory.
Fresh Flower Substitutions
While we strive to source the exact blooms discussed, natural factors can affect availability.
We reserve the right to make substitutions as needed with flowers of equal or greater value and a similar look and feel to maintain the overall integrity of your design.
If you have any questions or need further clarification, our team is always here to help guide you through the process. We appreciate your care, communication, and partnership.
With gratitude,
The Form & Flora Team